FAQ

Frequently Asked Questions

1 General Which languages does Chris Translation support?

Our services are offered in all major world languages, and we are always adding more languages and dialects to our list!

2Does Chris Translation provide 24/7 service?

Absolutely! We provide customer support 24/7 to assist you with your needs whenever they may arise.

3Can I cancel my order?

We extend all possible conveniences to our esteemed customers to make their engagement with us fruitful. However, if you are unhappy with our services or have changed your mind, we would be able to process a cancellation request for projects on which our resources are yet to start working. We cannot cancel an order if the actual work has been initiated by the translator, transcriptor, etc.

4Which industries do Chris Translation cater to?

We provide language services for all major industries. Here are some of the industries that we cater to:

Mobile Apps
Banking and Finance
Customer Care
Gaming
Technical and Engineering
Legal
Medicine and Healthcare
Travel and Hospitality
Software and Technology
Websites

If you don't see an industry mentioned in the list above, please reach out to us at translate@dr.com to find out if we offer language services for that industry or domain.

5Who provides assistance when I encounter an issue with my order?

Regardless of which platform you place your order from, we will assign a dedicated project manager who will handle operations for your project as well as address any questions or concerns you may have. You may also write to us at translate@dr.com

6What payment methods does Chris Translation support?

You may make payments through PayPal, major credit or debit cards issued by renowned banks and financial institutions, bank transfers or via cheque.

Note: At this point, we do not process bank transfers or cheque payments when you place an order directly through our website. We request you to reach out to us at translate@dr.com if you have a specific mode of payment that you would like to use.

7What is Chris Translation and what services does the company provide?

Chris Translation is a revolutioninsing attempt to alleviate difficulties experienced by global businesses. We cater to most language-related requirements. We are a streamlined, multilingual, professional, time efficient and cost competitive solution to all your translation and language needs. We offer translation, transcription, subtitling, and voiceovers in most languages and dialects prevalent across the globe. Our services are transparent, cloud-based and intuitively simple to use. You can order language services through our website.

8Is it possible to assign a dedicated project manager for my order/project?

Yes, we always assign a dedicated project manager to assist with your project, at no extra cost. The project manager will be your single point of contact and will oversee the operations of all your projects. We assign dedicated project managers to all orders regardless of the service type, i.e translation,transcription, voice-overs or subtitling.

9Are discounts offered for high-volume or bulk orders? Are there any other discounts offered?

Yes, we do offer bulk discounts for language services. We also provide our customers with the benefit of a translation memory which is a database of previously translated words or phrases. We charge less for such repeated words and phrases than we do for unique ones. NGOs and charities are eligible for a flat discount on all language services. Reach out to our operations team at translate@dr.com for a price review to find out which discounts may apply to you.

10Will I be able to avail a free sample?

Yes, we provide a free sample for all our services. To convince potential clients of the quality of our translations, we offer a free and nonbinding technical translation of sample page.Once you’ve submitted the form, Chris Translation sales representative will get back to you to confirm receipt and clarify any outstanding questions. Once all requirements are clear, we will proceed with translation and inform you of the expected turnaround time

11What is the pricing model that Chris Translation offers and how is it so affordable?

Chris Translation offers cost-effective human translation and language services. We don’t burden our esteemed customers with any other charges like overheads, service fees, hidden costs or extras. Our pricing structure is simple and transparent. You will be notified about the total cost to be incurred for your requested service(s) upfront once the details are known. We build translation memories and translation glossaries for all our regular customers, so they benefit from discounted pricing for repeated text. Pricing varies with the type of language service you wish to avail along with the specifications of your project. Please contact our team at translate@dr.com for more information.

12Is it possible for me to work with the same linguists/resources that I've worked with before?

Yes, absolutely. If you are ordering language services through one of our integrations, please email us your request at translate@dr.com

If you are placing an order through our website for translations, in Step 2 we have a dedicated space where you can mention any special request you seek attention to. Please click on Instructions for Translators and specify the person whom you want to have your work delegated to. You also need to provide us with the previous order number to facilitate easy tracking.

13How is Chris Translation different from other translation and localization agencies?

Chris Translation is human in spirit and action.

We materialize your language-related requirements by employing efficient, seasoned, and proficient language professionals who are native speakers of the target languages. We don’t use bots or artificial intelligence or machine translation for any of our services.All our services are rendered by humans. Our professional services can be accessed 24/7.

Our language services and content are checked for errors by multiple in-house professionals to ensure that inadvertent errors are eliminated conclusively. Our services are ramified in the sense that we offer focused translation for a diverse array of contents related to medical, legal, technical, financial, e-mail, blog, video, app, live and website domains. We follow ISO 9001:2015 certified quality processes to ensure the best of services and our turnaround time is among the lowest in the language services industry. We stake our claim to being the preeminent translation service provider in the in the international community

FAQ

Frequently Asked Questions

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