Localization

Translation Quality (Quality Control (Localization))

Drawing on our extensive experience in localization and our commitment to rigorous quality control processes, Chris Translation Service Co. is able to respond flexibly and reliably to a wide variety of projects.

Chris Translation has implemented rigorous quality control processes rooted in our extensive experience in localization, allowing us to respond flexibly and reliably to a wide range of projects.

Central to successful localization is the effective management of processes and quality. At Chris Translation, a dedicated project manager meticulously plans the localization workflow and quality assurance measures to ensure that any project changes are managed seamlessly. This is achieved through a skilled team of in-house translators, editors, proofreaders, and engineers.

Translation is a cognitive endeavor that demands a high level of intellectual capability. This potential is maximized by leveraging various types of information provided by clients through TRADOS or other translation memory tools. Additionally, a language leader plays a crucial role in ensuring consistent, high-quality translations by guiding the efforts of translators and editors.

This structured collaboration unites translators and quality checkers to deliver superior translations. A project manager with exceptional communication skills and staff management expertise oversees these processes and coordinates project members effectively.

File preparation
Before files are assigned to translators, they undergo thorough analysis and categorization. This includes translating tables of contents, indexes, and predefined expressions as needed, followed by conducting build tests to ensure everything is properly prepared for the translation process.
Translation
Translation

Translators work on documents in accordance with the style guides and term lists provided by clients, if available. They utilize TRADOS, ForeignDesk, or other translation support tools as requested, collaborating with one another over a local area network (LAN) on-site. Forming a project team for the shared use of translation memory (TM) enhances translation quality and consistency.
Language review
Language review

During a language review, translations are compared with the original sentences to identify any incorrect translations or omissions. Following the principles of technical writing, translations are then rewritten to enhance readability and comprehension.
Proofreading
Proofreading

Proofreaders review translations against style guides and term lists, if provided, to ensure that they adhere to the correct formats, follow the specified guidelines or terminology, and utilize appropriate expressions.
Technical review
Technical review

System engineers with product expertise review translations to identify any technically incorrect descriptions.
QA check
QA check

 

Quality Assurance staff extract 10% to 20% of the translations reviewed in the previous processes to assess the quality of the sample. They also monitor and analyze the quality of both the original translations and the reviewed translations, implementing measures to enhance translation quality when necessary.
Embedding UIs and checking the results
Embedding UIs and checking the results

User interface translations are embedded (compiled) into the software.
Cutting and pasting figures and tables and checking the results
Cutting and pasting figures and tables and checking the results

The desktop publishing (DTP) team modifies figures and tables to reflect the target language, ensuring accurate translations of user interfaces. They utilize software such as FrameMaker, PageMaker, or other DTP tools to perform these changes and subsequently verify the results.
Creating a table of contents and indexes and checking the results
Creating a table of contents and indexes and checking the results

Engineers or DTP specialists generate the table of contents and indexes using appropriate tools, followed by a thorough review of the results to ensure accuracy and completeness.
QA check
QA check

The QA team reviews 10% to 20% of the DTP results to ensure that user interfaces, figures, and tables are accurately expressed and embedded. They also verify the correctness of the table of contents and indexes in the target language. Additionally, they monitor and analyze translation quality following post-processing and implement measures to enhance translation quality when necessary.
Building
Building

 

Engineers create packages based on the system environments specified by customers. This process includes converting files into HTML format and capturing screens as needed.
Operation check
Operation check

Project members verify operational consistency in accordance with the customer's specifications.
Matrix check
Matrix check

Project members review the test items outlined in the test matrices provided by the customers.

 
QA check
QA check

Quality Assurance (QA) Process for Desktop Publishing (DTP)

Overview
The QA staff extracts 10% to 20% of the DTP results to verify that user interfaces (UIs), figures, and tables are correctly expressed and embedded. They also ensure that the table of contents and indexes are accurately rendered in the target language. Additionally, the team monitors and analyzes translation quality post-processing, taking necessary measures to enhance quality whenever issues arise.

StepDescription
1. EvaluationQA staff extract 10% to 20% of DTP results and assess the samples based on the following criteria: <ul><li>Correctness of translation</li><li>Appropriateness of language</li><li>Consistency with product specifications</li><li>Adherence to specified styles and terminology</li></ul>
2. ScoringQA staff assign a score of -0.5 points for each error identified. If any test item receives an average score of -1 point or below, a comprehensive 100% inspection is conducted, with appropriate modifications made for the identified issues.
3. Implementation MethodA QA check is performed for each lot consisting of 50 files. QA staff extract 10% to 20% (5 to 10 files) and evaluate them using check sheets. If two or more areas requiring modification are found within a single file, a 100% inspection is initiated, and necessary corrections are made for the entire lot.
Check by customers
Check by customers

After customer reviews, we deliver translations that incorporate any requested modifications.