Translation Quality Assurance (QA)

 

When selecting a language service provider or translation agency, the foremost priority should be translation quality assurance. Translation is an ongoing process that often involves the same linguists working on various projects; therefore, it is essential for the service provider to maintain a rigorous system for monitoring the quality of the services provided by its linguists. If a linguist does not meet established standards, their performance should be evaluated, and appropriate actions should be taken.

At Chris Translation, we are committed to transparency and are open to translation quality assurance audits. Our willingness to undergo such assessments demonstrates our dedication to maintaining high-quality standards, making us a trustworthy partner in your translation needs.

Professional Translators We collaborate exclusively with professional translators who possess extensive experience and have been rigorously vetted by our recruitment team. To ensure optimal accuracy, our linguists are permitted to translate only into their native language, even if they are near-native speakers of a second language. Traditionally, translators have been regarded as having both ethical and legal obligations to their employers. At Chris Translation, we employ only highly qualified translators who are assessed using a rating system based on quality assurance results and client feedback, and who successfully pass our comprehensive testing.
Always Proofread With Total Quality Assurance (TQA), we enhance translation quality by minimizing errors. However, this alone is not sufficient to guarantee quality. The work is ultimately completed by our translators, as automated tools cannot identify mistakes stemming from a misunderstanding of the source text or the inappropriate choice of language register. As the industry evolves globally, the incorporation of quality assurance standards has become essential for ensuring excellence in translation services.
NATIVE TRANSLATORS Native speakers possess a broader vocabulary and a deeper understanding of the target language, along with superior knowledge of its grammar. We collaborate with highly skilled translators to deliver high-quality translation services at affordable prices. Equally important is the implementation of a robust validation and verification system to address any potential discrepancies. At Chris Translation, we have developed such an integrated system to ensure the highest quality for our clients.
Experienced in Your Field For medical documents, we assign only translators with relevant experience who are familiar with the specialized terminology used in your text. Likewise, for technical manuals, only a technical translator will be engaged to ensure accuracy. As a translation service provider, we understand that our clients depend on our expertise. Before presenting the final copy to you, each document undergoes a thorough review by a second translator. Our company implements specific quality control measures for every document to guarantee that an accurate translation reaches our clients.
Quality Assurance Our translation process ensures that each translation is accurate and of the highest quality. If clients have any concerns, we provide the option to contact us at any time after the translation has been delivered. We will promptly reopen the project and work on it until the client is completely satisfied. These practices significantly enhance the overall quality of our services. To further support translation quality assurance, we have implemented a comprehensive quality management system, and our linguists are exclusively permitted to translate into their native language.
The Process of Quality Control To ensure translation quality control, one translator is assigned to translate the document. This translated document is then proofread by a second individual, and finally, our quality assurance team conducts a thorough review before it is sent to the client. Should the client require modifications at any time, they have the option to return to us. In such cases, we will promptly reopen the project and revise the translation until it fully meets the client’s objectives.
Quality Assurance is one of the most crucial steps at Chris Translation in delivering high-quality translation services. The quality of a translation goes beyond the efforts of the translator and proofreader. Our QA team meticulously ensures that all specific requirements requested by the client are fully met, guaranteeing that the translation meets the highest standards. Project Management Additionally, effective project management is essential to our process. We employ state-of-the-art project management software specifically designed for translation companies to monitor the translation workflow and ensure that delivery occurs on time, as agreed.
Quality Guaranteed

It is no coincidence that we achieve a 98% customer satisfaction rate; we are committed to delivering the highest quality in our services.

The Right Price

Choose translation service level and options that best meet your needs. Whether you require proofreading, a rush order, or specialized expertise, our pricing remains flexible and transparent.

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Your files are safe with us!

Our upload portal employs SSL encryption to safeguard your data. All translators, editors, and DTP specialists have signed Non-Disclosure Agreements (NDAs) and confidentiality agreements, and they are trained in secure working practices to ensure your information remains protected.

Why Is Quality of Translation Important?

There are various types of translations offered by professional language services, including legal, business, medical, financial, scientific, and many more. Inaccurate translations in these fields can lead to significant challenges and misunderstandings. Translation is a vital human skill that enables individuals to exchange experiences and ideas across different languages.

The quality of translation is essential, particularly in specialized fields. For instance, when translating a medical document, the translator must pay close attention to medical terminology, instructions, and titles. The source document must be accurately conveyed in the target language. A translation error in this context could have serious repercussions for patients, highlighting the importance of translation quality.

In the translation industry, accuracy and quality are critical for projects of all types and sizes. The reputation of a company and its translators hinges on the quality of the services provided to clients, whether they are businesses or individuals.

A service that charges more will not necessarily provide better services than a service provider which offers the same services at a lower cost. So, if you are looking for accurate yet cheap translation services, Chris Translation is the perfect choice.

We provide high-quality and fast translation services at a cost that is not offered by any other service provider. We do not compromise on quality and we believe that every person has the right to get the best services when needed and that is why the services we offer are provided at a very cheap rate.

We are definitely the cheapest service available at this level of quality. We always use two translators to each project no matter its size. The first translator translates and the second one proofreads the translation, making sure there are no errors or omissions and the message is perfectly conveyed into the target language. For us, customer satisfaction is more important than money and we strive to provide the best quality but also the best customer support

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References for translation

From Traditional Chinese (Hong Kong) to English (US)

Crucial documents demand professional translation services that guarantee high quality. Accurate translations are essential for every page of each document, and a team of industry-savvy translators must meticulously review them, recognizing the significance of your materials. We provide quality translations for various documents, including business reports, medical journals, insurance papers, and more, serving a wide range of industries, including:

 
 
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Quality Policy

 

Our goal is to deliver linguistic services of the highest quality, enabling effective international communication and fostering accelerated business growth for our clients.

Our quality policy serves as a framework to assist our customers in achieving their objectives—meeting customer expectations, keeping pace with innovations in the language industry, and ensuring the professional and personal development of our employees and vendors, all while contributing to our clients’ business growth and prosperity.

Measured Quality

Our approach to quality

Every client has distinct objectives, and each localization and translation project is unique. While our project management approach is crucial, understanding how the project outputs will be utilized and how our deliverables will be evaluated is central to the way we provide our translation services.

The quality process

We believe in setting clear objectives at the outset of each project, measuring outputs to ensure they align with these objectives before each delivery milestone, and reflecting on the experience once the project is completed. Some of the tools that facilitate this process include briefing documents provided by the client, detailed work package documentation for our translation and localization teams, tailored quality control techniques, and in-house learning logs.

We believe that quality should be prioritized from the outset and integrated as early as possible in the process. Translation and localization are linear processes that typically involve a team of individuals, each playing distinct roles (e.g., translator, editor), with their own specific tasks. Many companies defer the quality review until the end of a project, a practice we consider inefficient and potentially costly. Instead, our approach ensures that quality is embedded from the beginning and continuously reviewed at every stage of the project.

Content Strategy

When it comes to creating effective global content at scale, a robust content strategy is essential. We assist you in defining how your content should be planned, created, delivered, managed, and maintained. Additionally, we recommend optimal technologies and design processes to address your global content challenges effectively.

Chris Translation Editorial Team at a Glance

  • Dedicated Internal Team: Our editorial team is based in Hong Kong and the UK, ensuring a global perspective.
  • Content Strategy Expertise: We specialize in content strategy for digital marketing, helping you reach your target audience effectively.
  • Extensive Translator Pool: Our in-house team comprises over 85 translators, each selected for their expertise.
  • High Volume Capability: We can produce over 38 million words of English content per month to meet your needs.
  • Experience Categorization: Writers are categorized by their experience in various verticals, content types, and local knowledge to ensure the highest quality.
  • Parallel Language Teams: We have dedicated teams for content creation in other languages, allowing for seamless multilingual projects.

Chris Translation Service

We are experts in advising clients on the best strategies for planning and developing their global content. Some of the world’s leading brands rely on us to swiftly deploy highly skilled writing teams, deliver structured content at scale, and consistently meet rigorous quality standards.

Our comprehensive content lifecycle approach encompasses project design, the creation of localization-ready content, and ongoing asset maintenance, ensuring you produce the most effective content for your global markets

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